Processing, Shipping & Refund Policy
Please review our policies carefully before placing your order. We are committed to making your experience smooth, clear, and aligned with the standard of the Charmé Collective brand.
On Hand Lashes & Merchandise
Processing Time
Orders for on hand lashes and merchandise are processed within 1 to 2 business days, Monday through Friday, excluding holidays.
Once your order has been processed, you will receive a confirmation by email or text with your tracking information.
Shipping Time
After processing, orders typically arrive within 5 to 7 business days, depending on your location and the shipping method selected at checkout.
Shipping days for on hand merchandise are Tuesdays and Thursdays only.
Important Information
- Processing time does not include weekends or holidays.
- Orders cannot be changed, canceled, or refunded once processing has begun.
- Charmé Collective is not responsible for delays caused by shipping carriers, incorrect addresses, or weather related issues.
Wigs & Bundles
Processing Time
All wig and bundle orders are processed within 24 to 48 business hours.
Orders placed using Zip or Afterpay require 48 to 72 business hours for processing.
Once your order has been processed, you will receive a confirmation by email or text with your tracking details.
Shipping Time
After processing, orders typically arrive within 4 to 5 business days, depending on your location and the shipping method selected at checkout.
Important Information
- Processing time does not include weekends or holidays.
- Orders cannot be changed, canceled, or refunded once processing has begun.
- Charmé Collective is not responsible for delays caused by shipping carriers, incorrect addresses, or unforeseen circumstances.
Refund Policy
At Charmé Collective, all sales are final.
We take pride in offering high quality lashes, wigs, and bundles that are carefully inspected and packaged before shipment. Due to the nature of our products and for sanitary and safety reasons, we do not offer refunds, returns, or exchanges once an order has been placed.
Please Review Carefully
- Ensure all order details are correct before completing your purchase, including product selection, length, and shipping address.
- If you receive a defective or incorrect item, you must contact us within 24 to 48 hours of delivery with clear photos so our team can review and assist where applicable.
- Charmé Collective is not responsible for lost, damaged, or delayed packages caused by the shipping carrier.
Every order is prepared with care and intention to ensure you receive a product that reflects the quality and standard of the brand. Thank you for supporting Charmé Collective.